Danica's role is to set goals for our company and organize the crew's. Also making sure our employees understand their duties and tasks. Along with monitoring employee productivity and providing constructive feedback and coaching.
Chase wears a lot of hats in the company but mainly runs the day-to-day operations of the company.
Margie is in charge of bookkeeping and also deals with communication, correspondence and complaints with customers.
We have all necessary licenses for our area, and we carry insurance for all of our projects.
Some larger construction projects require special licenses and certifications. We have trusted members of the landscaping community that we work with for those special cases.
Other than a rain delay or a very rare circumstance we should never miss a scheduled cut. In the case of a delay we will always be out the following day. If you are looking at your lawn and do not believe someone has been out please call us within 48 hours of your scheduled cut so we may investigate the issue and get it resolved immediately.
As a professional lawn care service our clients expect us to keep their grass mowed on schedule. This requires us to make good judgement calls on when to delay a mow. During months of the year when your lawn is actively growing it is better for us to come out and mow the lawn wet than it is to skip the lawn and run the risk of it going multiple weeks without a cut. There are times when ruts may be created in your lawn due to the lawn being wet when mowed. These ruts are almost always temporary and self fix as the lawn dries out.
If you ever feel like your lawn is too wet to be mowed on your scheduled day please contact us right away and we will be happy to pause your service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get right every time for every client’s preferences.
80% of the time we mulch the grass. There are several benefits to mulching grass clippings instead of bagging them. Mulching grass clippings provides more nutrients for your soil. As they break down, the clippings will release nitrogen, potassium, and phosphorus. These are essential nutrients that your lawn needs to stay healthy.
We determine what height to cut your lawn by a number of factors but most commonly it is based on the time of year. When we begin mowing your lawn in the spring we will mow it lower. As the temperatures warm up your grass usually needs to be cut higher in order to combat the heat. During the hot summer months, we mow your lawn very high allowing it to be as thick and green as possible. As the weather begins to cool down in fall we will slowly begin to cut the lawn a little shorter each week. If you would like your lawn cut higher or shorter at any time please contact our office and we will do our very best to cut your lawn at the height you prefer.
Contact our office right away. Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members on call to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us.
There are a number of ways for you to communicate any and all concerns or questions.
1. You may email our office directly at Office@yourlawnguy.net
2. You may call or text our office at (801)866-8386. We encourage you to NOT try and communicate your needs with our staff while at your home because they oftentimes do not have the ability to notate your account and oftentimes this will create an issue down the road.
Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.
All of our services are guaranteed. If you are not happy with a service performed on your property, contact us right away. Depending on the need we will
1. Send a supervisor out to have a look and fix the issue. 2. Send the crew back to fix the issue. 3. Set up a meeting with a supervisor to get the issue resolved. 4. Correct the issue on the next scheduled visit. 5. Schedule a supervisor to meet the crew at your property to correct the issue.